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Heap AI Analytics
New
Product analytics that answers questions in plain English.
Overview
Heap captures all user interactions automatically without manual event tracking, then uses AI to surface insights from the data. Product teams use it to understand user behavior, identify friction points, and validate product decisions without writing SQL or waiting for analysts. It combines session replay, autocapture, and natural language querying.
Pros
- Captures all events automatically without code implementation
- Generates insights from natural language questions instantly
- Session replay shows exactly how users interact
- No SQL knowledge required to analyze data
- Integrates with 100+ tools including Salesforce and Slack
✕ Cons
- Pricing scales quickly with high event volumes
- Learning curve for non-technical product managers
- Historical data limitations on free tier
Key Features
Autocapture and session replay
Natural language insights engine
Funnel and retention analysis
Segmentation builder
Event stream visualization
Third-party integrations
Use Cases
Product managers investigating user drop-off in onboarding flowsGrowth teams analyzing conversion funnels without analytics expertiseUX researchers understanding session recordings and user behaviorStartups tracking product metrics with minimal setup time
Pricing Plans
Free
Custom
- Core analytics charts
- Unlimited enrichment sources
- 6 months data history
- SSO
Growth
Custom
- Sense AI-Powered Assistant
- Unlimited users & reports
- Chart customization
- CSV exports
ProMost Popular
Custom
- Sense AI-Powered Assistant
- Account analytics
- Engagement matrix
- Report alerts
Premier
Custom
- Sense AI-Powered Assistant
- Data warehouse integration
- Behavioral targeting
- Unlimited projects