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Twig

NewVerified

AI customer support assistant that resolves support tickets automatically.

Customer Support AI
7.6 (59.631 score)
freemiumAPI Available
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Overview

Twig is an AI-powered customer support platform that automatically handles incoming support tickets and resolves common issues without human intervention. It's designed for support teams drowning in repetitive inquiries who want to reduce resolution time and ticket volume. Twig integrates with existing helpdesks and learns from your support history to improve accuracy over time.

Pros

  • Automatically resolves repetitive support tickets without human review
  • Integrates with popular helpdesk platforms like Zendesk and Intercom
  • Learns from your support history to improve accuracy
  • Handles ticket triage and routing to appropriate teams
  • Reduces support team workload on common questions

✕ Cons

  • May struggle with complex or nuanced customer issues
  • Requires initial setup and configuration for accuracy
  • Limited transparency on how decisions are made

Key Features

Automatic ticket resolution
Helpdesk platform integration
Machine learning from support history
Ticket triage and routing
24/7 automated responses
Analytics and resolution metrics

Use Cases

SaaS companies handling high volumes of repetitive support questionsSupport teams looking to reduce response times for common issuesCustomer service departments automating tier-1 ticket resolutionGrowing startups scaling support without adding headcount

Best For

Customer Support TeamsE-commerce BusinessesSaaS CompaniesHelp Desk Managers

Frequently Asked Questions

What is Twig's pricing model?▾
Twig operates on a subscription basis with pricing typically tied to the number of conversations or support volume handled monthly. Contact their sales team for specific plan details and custom enterprise pricing.
How difficult is it to set up Twig?▾
Twig is designed for quick deployment with minimal technical setup required. Most teams can integrate it into their support workflow within hours rather than days, though configuration complexity depends on your existing systems.
What systems and platforms does Twig integrate with?▾
Twig integrates with common customer support platforms and messaging channels, though specific integrations vary. Check their documentation or contact support for a complete list of compatible CRM, ticketing, and communication tools.
What are Twig's main limitations?▾
While Twig handles routine issues effectively, highly complex or nuanced customer problems may still require human agent intervention. Its performance depends on quality training data and clear issue categorization in your knowledge base.
What is the ideal use case for Twig?▾
Twig works best for support teams handling high volumes of repetitive questions—like password resets, billing inquiries, or FAQ-type issues. It's ideal for companies seeking to reduce agent workload while maintaining 24/7 customer availability.

Pricing Plans

Free

Custom
  • 100 AI chats per month
  • Voice and full automation when ready
  • Free forever access
  • Basic front-desk automation

Starter

$99/monthly
  • 500 AI chats per month
  • 2,000 voice minutes per month
  • Booking and missed-call recovery
  • Multi-language support

GrowthMost Popular

$499/monthly
  • 2,000 AI chats per month
  • 300 voice minutes per month
  • Multi-location routing
  • Advanced analytics

Scale

$1499/monthly
  • 10,000 AI chats per month
  • Unlimited voice minutes
  • Custom dashboards
  • Dedicated CSM and SLA

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Verified Info

Added to directory5/5/2026
CategoryCustomer Support AI
Pricing modelfreemium
Last verifiedJune 2026

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