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Gorgias
Verified
AI helpdesk that automates customer support for e-commerce.
Overview
Gorgias helps online retailers handle customer inquiries across email, chat, social media, and messaging apps from one platform. It uses AI to draft responses and auto-resolve common issues, reducing support team workload. The tool integrates with Shopify and other e-commerce platforms to provide context about customer orders and history.
Pros
- AI suggests responses based on conversation context and order data
- Consolidates messages from email, chat, SMS, and social in one inbox
- Native Shopify integration with customer order visibility
- Reduces response time and support team workload significantly
- Supports multiple languages with automated translation
✕ Cons
- AI responses require human review for quality control
- Learning curve for optimizing automation rules and workflows
- Limited customization on lower pricing tiers
Key Features
AI response suggestions
Omnichannel inbox
Shopify integration
Conversation automation rules
Knowledge base creation
Team collaboration tools
Use Cases
E-commerce teams handling high volume of repetitive support ticketsShopify store owners reducing manual customer service laborMulti-brand retailers managing support across channelsSupport teams automating order status and FAQ inquiries
Best For
E-commerce Store OwnersCustomer Support TeamsShopify MerchantsSupport Managers
Frequently Asked Questions
What is Gorgias's pricing model?▾
Gorgias offers tiered pricing based on the number of conversations and team members, starting with a free plan for basic support and paid plans for growing teams. Exact pricing varies by feature set and conversation volume, so you should check their website or request a quote for your specific needs.
How difficult is it to set up Gorgias?▾
Gorgias is designed for quick setup, especially if you use Shopify—it installs natively and automatically pulls customer order data. Most teams can get started within hours, and the platform includes onboarding resources and documentation to minimize learning time.
Can Gorgias integrate with other platforms besides Shopify?▾
Yes, Gorgias connects to email, SMS, chat, and social media channels, and offers an API for custom integrations. While it has native Shopify integration, it also works with other e-commerce platforms and business tools via its API and pre-built connectors.
What is the main limitation of Gorgias?▾
Gorgias is optimized for e-commerce support workflows, so businesses outside retail or with highly specialized support needs may find it less tailored to their use case. Additionally, AI response quality depends on having good historical conversations and order data to learn from.
Who should use Gorgias?▾
Gorgias is ideal for e-commerce teams handling multiple customer channels who want to reduce response time and support workload through AI automation. It's best suited for Shopify stores and online retailers looking to scale customer support without proportionally increasing headcount.
Pricing Plans
Starter
$10/monthly
- 50 helpdesk tickets/month
- Email, live chat, and social messaging
- Team management and basic routing
- 150+ integrations available
Basic
$50/monthly
- 300 helpdesk tickets/month
- Omnichannel support (email, chat, social, SMS, voice)
- Macros, rules, and satisfaction surveys
- Live monitoring and support performance insights
ProMost Popular
$300/monthly
- 2,000 helpdesk tickets/month
- AI Agent with 50 automated interactions
- Advanced routing, assignment, and team management
- SSO authentication and unlimited help center articles
Advanced
$750/monthly
- 5,000 helpdesk tickets/month
- AI Agent with advanced automation capabilities
- Priority integrations including Klaviyo, Recharge, Loop Returns
- Custom rules, advanced analytics, and enterprise support
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